Terms and Conditions

Once an online, written or verbal booking has been accepted by Gail Oakley, the client will have entered into an agreement to have a treatment based on the following terms and conditions:

Payment – clients make payment with Stripe via the online booking form, bank transfer or cash either before or the time of treatment.  Unless by prior arrangement payment should be received at least 24 hours before treatment is scheduled.  Non payment will result in no treatment.

Cancellations/ rescheduled appointments – A minimum of 24 hours notice is required . Payment for each treatment is required in full if the session is cancelled with less than 24 hours’ notice or the client fails to attend.

Discretionary waiver of charges for missed/ changed appointments – Gail Oakley also understands that emergencies can happen and is happy to discuss specific circumstances that may allow for rescheduling of an appointment within 24 hours.

Mobile treatments

If a client is not home/present at the treatment location when Gail Oakley arrives, she will wait up to 15 minutes for the client to arrive. If the treatment is able to go ahead, the 15 minutes will have to be deducted from treatment time, with no partial refund. If the client is a no-show, Gail Oakley reserves the right to leave the premises.  No refund will be issued.

Gail Oakley treats both male and female clients. However, when treating male clients, another female adult must be present at location (not necessarily in the same room).

Medical Issues – Treatments conducted by Gail Oakley are not a substitute for proper medical diagnosis and treatment. At no time will a client be encouraged to stop medical treatment or reduce or change their prescription drugs without prior discussion with a GP or consultant first. It is also the client’s responsibility to consult with their GP and get approval before any treatments can commence.

Refusing to treat – Gail Oakley has the right to refuse or discontinue a treatment at any point. Circumstances where this may apply include, but are not limited to:

The client is under the influence of alcohol or recreational drugs

Recent surgery

The client behaves in an inappropriate or offensive manner

The client is or becomes unwell e.g. fever, digestive upset, allergic reaction, seizure, fainting

A client is under care for a medical issue that is a contraindication for massage, this will be discussed during the initial consultation.

Where GP consent is required

Personal Information –  Once a massage treatment is booked, Gail Oakley will email the client a Massage consent form.  This will need to be completed and submitted before treatment can commence. This information is strictly confidential. Gail Oakley will maintain its accuracy by updating it as advised by the client.

Online Treatments

Late arrival  -.If late for an appointment on Zoom, Gail Oakley will attempt to offer the best possible service within the time left, however the appointment will end at the agreed time with no adjustment to the fee.